View call logs on Web
OutPerform has add on Call module which provide a virtual tracking number, these tracking numbers can be used on your online marketing campaign such as Facebook, website & landing pages. These virtual tracking numbers are also used on traditional marketing platform such as billboard, bunting, brochures, TV or radio adverts and etc.
These tracking numbers are associated with a deal source on OutPerform and attributed to the respective prospects deals. You can view the call logs from Calls menu and select Call Analytics.
- Date filter – View report for a specific date range.
- User filter – Filter report by specific user (manager account only).
- Call status filter – View answered / Not answered calls.
- Call type filter – View inbound or outbound calls.
- Table below the graph shows calls report in details.
Below is a quick video guide:
View call logs on Mobile App
Navigate to the Menu > Calls on OutPerform mobile app, all recent calls will be listed with label answered or abandoned calls.
- Answered Call : Highlighted in Green(light).
- Abandoned Call : Highlighted in Red(light).
- Lead Button: Indicates the caller is your existing prospect.
- Convert Button: Indicates the caller is not your prospect, convert to a new lead / mark as spam caller / drop if not interested.
- Play Icon: This indicates this call as an audio recording, press to listed to the audio.
- Filter: Filter the calls by date range.